Last updated: January 2026
This Refund Policy explains how RAQB handles paid subscriptions, credit packs, and other digital services.
1. General Rule
Except where applicable law requires otherwise, payments for subscriptions, credit packs, and other digital services are non-refundable.
2. Subscription Cancellation
You may cancel a subscription at any time. Cancellation takes effect at the end of the current billing period, and you retain access until then. Fees already paid for the current billing period are not refunded except where required by applicable law.
3. Credit Packs and Digital Services
Credit packs and other digital services are made available promptly after payment. Once credits are issued or used, they are not refundable, transferable, or redeemable for cash, except where required by applicable law.
4. Exceptions
RAQB may review exceptional cases at its discretion. Nothing in this policy limits any mandatory consumer protection right that applies to you.
5. Refund Requests
There is no self-service refund button. To request a review, contact [email protected] with your account email, payment date, and payment reference. We aim to respond within 10 business days.
6. Payment Disputes
Please contact us before opening a payment dispute so we can review the issue. A payment dispute is handled by your payment provider and card issuer under their applicable rules.
7. Referral Rewards and Payouts
Referral rewards are promotional rewards, not earned wages or cash until RAQB completes a payout. We may withhold, cancel, or reverse unpaid rewards and deny a payout request where the related payment is refunded, disputed, fraudulent, abusive, or otherwise ineligible. Payout requests are subject to manual review and the applicable holding period shown in your account.